Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
The character, functions, and styles of instant messaging in the workplace
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Communication chains and multitasking
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Social context and communication channels choice among adolescents
Computers in Human Behavior
Integrating local and remote worlds through channel blending
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Intimacy in long-distance relationships over video chat
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The role of communication channel and self-esteem in romantic couple conflict
Proceedings of the 2013 conference on Computer supported cooperative work companion
Everyday dwelling with WhatsApp
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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This work explores the act of channel switching, or switching between forms of face-to-face (FtF) and mediated communication (e.g., text messaging, instant messaging) during romantic couple conflict. Interviews were conducted with 24 individuals currently involved in a non-cohabitating romantic dating relationship of 3 months or longer. Results revealed that many patterns of channel switching are used during conflict, including switches from mediated to FtF communication and from FtF to mediated communication. In addition, participants had a number of interpersonal motivations for initiating a channel switch, including avoiding conflict escalation, managing one's emotions, and attempting to reach a resolution. Theoretical and design implications are discussed.