Socialising across channels: group multichannel communication

Authors:
Clint Heyer;Margot Brereton
Affiliations:
The University of Queensland, Queensland, Australia;The University of Queensland, Queensland, Australia
Venue:
OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
Year:
2006

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Abstract

People increasingly communicate over multiple channels, such as SMS, email and IM. Choosing the channel for interaction is typically a considered action and shapes the message itself. In order to explore how people make sense of communication mediums and more generally, social group behaviour, we developed a multichannel communication prototype. Preliminary results indicate that multichannel communication was considered very useful in the group context even considering the increased quantity of messages while it was little used for person-to-person interaction.