Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Usability in practice: field methods evolution and revolution
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Smart Mobs: The Next Social Revolution
Smart Mobs: The Next Social Revolution
Instant messaging in teen life
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Hyper-coordination via mobile phones in Norway
Perpetual contact
Contextual and cultural challenges for user mobility research
Communications of the ACM - Designing for the mobile device
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Low-fi prototyping for mobile devices
CHI '06 Extended Abstracts on Human Factors in Computing Systems
A framework for mobile disease report and investigation
Mobility '06 Proceedings of the 3rd international conference on Mobile technology, applications & systems
MobileDeck: turning SMS into a rich user experience
Mobility '09 Proceedings of the 6th International Conference on Mobile Technology, Application & Systems
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The user-centered design focus at Microsoft has evolved in parallel with emerging mobile technologies. We started with a Contextual Inquiry (CI) initiative in 1997 to gather mobile communication and information requirements in the Northwest U.S. Later, as users adopted wireless data services---Short Message Service (SMS), Wireless Application Protocol (WAP), mobile instant messenger, and email clients---the focus turned to more specific usage issues in key international markets. This article presents an overview of the evolution of the qualitative field research methods that have been used to respond to increasingly global research requirements.1