Making the switch: channel switching in romantic couple conflict

Authors:
Lauren Scissors
Affiliations:
Northwestern University, Evanston, Illinois, USA
Venue:
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Year:
2012

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Abstract

This work explores the role of channel switching, or switching between forms of face-to-face and mediated communication (e.g., text messaging, instant messaging) in romantic couple conflict. Exploratory interviews were conducted with 24 individuals currently involved in a romantic relationship of at least 3 months. Initial results indicate that many patterns of channel switching are used during conflict and that participants have a number of motivations for initiating a channel switch. Implications for the design of communication technologies for romantic couples are discussed.