Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
An architecture for heterogeneous groupware applications
ICSE '01 Proceedings of the 23rd International Conference on Software Engineering
Supporting Web Collaboration for Cooperative Software Development
WI '04 Proceedings of the 2004 IEEE/WIC/ACM International Conference on Web Intelligence
Conceiving Interoperability between Public Authorities A Methodical Framework
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
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Japan’s Ministry of Internal Affairs and Communications has set 2010 as a target date for e-government systems to exceed a utilization rate of 50%. Existing e-government systems based on the World Wide Web are rarely used. One of the reasons that existing e-government systems are not used frequently is that it is difficult for users to operate the system. Online programs require detailed operation manuals and a lot of question-and-answer guidance to decrease mistakes. These requirements also make the sites harder to use and more difficult and more expensive to develop. An economical and user-friendly e-government system is requested by a local government. We developed a prototype e-government system combining WWW and a call center system to be the online equivalent of a service counter at a government office. Hanamaki City Hall clerks who requested us to develop an economical and user-friendly e-government system tried and evaluated them. They evaluated our concept and prototypes positively.