Designing support for remote intensive-care telehealth using the locales framework
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
interactions
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
The Inmates Are Running the Asylum
The Inmates Are Running the Asylum
Human-Computer Interaction
Participatory Design: Principles and Practices
Participatory Design: Principles and Practices
A finger on the pulse: temporal rhythms and information seeking in medical work
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Co-realisation: towards a principled synthesis of ethnomethodology and participatory design
Scandinavian Journal of Information Systems - Special issue on Ethnography and intervention
ACM Transactions on Computer-Human Interaction (TOCHI)
Domestic Routines and Design for the Home
Computer Supported Cooperative Work
Mobility Work: The Spatial Dimension of Collaboration at a Hospital
Computer Supported Cooperative Work
Developing Digital Records: Early Experiences of Record and Replay
Computer Supported Cooperative Work
Exploring awareness related messaging through two situated-display-based systems
Human-Computer Interaction
Emerging work practice with a telehealth stethoscope
Proceedings of the 24th Australian Computer-Human Interaction Conference
Reflections on 25 Years of Ethnography in CSCW
Computer Supported Cooperative Work
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We report on a care setting where staff looking after ex-psychiatric hospital patients were supported by mobile and stationary communications technology (e.g. mobile phones and a messaging system) and physical artefacts (e.g. whiteboards and Post-It notes). Building on previous ethnographic investigations, we show that the notion of trajectory (or an ongoing course of action) was important for understanding staff's care work. We argue that sensitivity to this notion was helpful in identifying the key transitions, cycles, plans and management issues in staff's ongoing work. We present verified trajectory-informed scenarios emerging from fieldwork and show that these snapshots of work were useful for establishing current and future interactional needs among staff and residents. Finally we describe issues pertinent to new technology design emerging from these trajectory-informed scenarios and discuss the usefulness of the concept for informing socio-technical system design.