Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Work rhythms: analyzing visualizations of awareness histories of distributed groups
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Predicting human interruptibility with sensors: a Wizard of Oz feasibility study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Rhythm modeling, visualizations and applications
Proceedings of the 16th annual ACM symposium on User interface software and technology
Coordinate: probabilistic forecasting of presence and availability
UAI'02 Proceedings of the Eighteenth conference on Uncertainty in artificial intelligence
Broadcasting information via display names in instant messaging
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
ComSlipper: an expressive design to support awareness and availability
CHI '06 Extended Abstracts on Human Factors in Computing Systems
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The recent rise in popularity of IM (instant messaging) has driven the developmentof platforms and the emergence of standards to support IM. Especially as theuse of IM has migrated from online socializing at home to business settings,there is a need to provide robust platforms with the interfaces that businesscustomers use to integrate with other work applications. Yet, in the rush todevelop a mature IM infrastructure, it is also important to recognize that IMfeatures and uses are still evolving. For example, popular press stories1 haveraised the concern that IM interactions may be too distracting in the workplace.This concern suggests that we still need to fine-tune the interface design forIM so the benefits of quick, lightweight communication can be gained withoutcreating a distracting burden for users. How can the industry meet the demandfor robust platforms and standards for IM without locking out innovation anddevelopment?