The effects of emotional icons on remote communication
Conference Companion on Human Factors in Computing Systems
Toolglass and magic lenses: the see-through interface
CHI '94 Conference Companion on Human Factors in Computing Systems
Human-computer interaction (2nd ed.)
Human-computer interaction (2nd ed.)
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Socially translucent systems: social proxies, persistent conversation, and the design of “babble”
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Alternative interfaces for chat
Proceedings of the 12th annual ACM symposium on User interface software and technology
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Conversation trees and threaded chats
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
ConNexus to awarenex: extending awareness to mobile users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
When conventions collide: the tensions of instant messaging attributed
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The character, functions, and styles of instant messaging in the workplace
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Awareness of presence, instant messaging and WebWho
ACM SIGGROUP Bulletin
IMVis: instant messenger visualization
CSCW '02 Proceedings of the 2002 ACM on Computer supported cooperative work video program
International Journal of Human-Computer Studies - Special issue on Awareness and the WWW
Using Disortion-Oriented Displays to Support Workspace Awareness
HCI '96 Proceedings of HCI on People and Computers XI
Emotional Awareness in Collaborative Systems
SPIRE '99 Proceedings of the String Processing and Information Retrieval Symposium & International Workshop on Groupware
Interactional Coherence in CMC
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 2 - Volume 2
How push-to-talk makes talk less pushy
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Temporal Properties of Turn-Taking and Turn-Packaging in Synchronous Computer-Mediated Communication
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 4 - Volume 4
SWIM: an alternative interface for MSN messenger
AUIC '07 Proceedings of the eight Australasian conference on User interface - Volume 64
Development of a context-aware messaging system over heterogeneous wireless networks
IWCMC '07 Proceedings of the 2007 international conference on Wireless communications and mobile computing
F@: a framework of group awareness in synchronous distributed groupware
APWeb'06 Proceedings of the 8th Asia-Pacific Web conference on Frontiers of WWW Research and Development
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Supporting awareness plays a prominent role in facilitating natural and effective communication in Instant Messaging (IM). This paper reports our empirical study of awareness in IM, using an online survey and face-to-face interviews to identify user needs for awareness support. The study has identified three themes, including awareness of multiple concurrent conversations, presence awareness of a group conversation, and visibility of moment-to-moment listeners and viewers. The study showed that these three types of awareness are necessary but have been either ineffectively supported or ignored by current IM systems. Drawing on these findings, we have designed three awareness features to support these three categories of awareness. Conversation Dock provides awareness of multiple conversations; Group List provides presence awareness in a group chat by showing who are no longer in the group chat and who are going to join the chat; and Track View provides awareness of in-progress listeners in voice conversations and in-progress viewers in video conversations.