Writing space: the computer, hypertext, and the history of writing
Writing space: the computer, hypertext, and the history of writing
Awareness and coordination in shared workspaces
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Visual Who: animating the affinities and activities of an electronic community
Proceedings of the third ACM international conference on Multimedia
Supporting social awareness @ work design and experience
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
AROMA: abstract representation of presence supporting mutual awareness
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
The supplemental proceedings of the conference on Integrating technology into computer science education: working group reports and supplemental proceedings
Socially translucent systems: social proxies, persistent conversation, and the design of “babble”
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
It's all in the words: supporting work activites with lightweight tools
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Ensuring privacy in presence awareness: an automated verification approach
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Conversation trees and threaded chats
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Instant Messaging with Mobile Phones to Support Awareness
SAINT '01 Proceedings of the 2001 Symposium on Applications and the Internet (SAINT 2001)
Before Getting There: Potential and Actual Collaboration
CRIWG '02 Proceedings of the 8th International Workshop on Groupware: Design, Implementation and Use
Supporting awareness in instant messaging: an empirical study and mechanism design
OZCHI '05 Proceedings of the 17th Australia conference on Computer-Human Interaction: Citizens Online: Considerations for Today and the Future
Computer Standards & Interfaces
Supporting group relationships in mediated domestic environments
Proceedings of the 12th international conference on Entertainment and media in the ubiquitous era
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We present a study of how awareness of presence affects content of instant messaging sent between students using WebWho, an easily accessible web-based awareness tool. WebWho visualizes where people are located in a large university computer lab and allows students to virtually locate one another and communicate via an instant messaging system. As WebWho is there to be accessed through any web browser, it requires no programming skills or special software. It may also be used from outside the computer lab by students located elsewhere. The sender's user name is normally automatically added to the instant messages, but the messages can also be sent anonymously. We were interested in finding out if the sender's conscious hiding of his or her identity seemed to be reflected in the content of anonymous messages, and how these differed from those with identified senders. Awareness of presence seems to be one of several factors influencing message composition, both content and structural aspects. At this stage, we have primarily focused on examining how different factors affects the content of the messages. We cross-analysed the messages for content in relation to parameters such as sender location (collocated, distributed and distant) and sender status (anonymous vs. identified), in order to find out whether awareness of presence seems to be an influencing factor. Computer-mediated communication (CMC) is often claimed to be a sort of hybrid between spoken and written interaction [c.f. Ferrara, Brunner & Whittemore (1991) and and several others]. We compared the messages that were sent using the instant messaging tool in WebWho with data from other types of CMC (email, chat) and also with corpora of spoken language and traditionally written language. The aim of the study was primarily to investigate awareness of presence affects on instant messaging, and only secondarily to investigate spoken vs. written features of the texts. Results show that awareness of both physical and virtual presence affects the content of the messages, and that these factors affects the text differently. Sender status, the nature of the computer-mediated medium, and the written mode shape the messages as well. Results show that the students use the messaging system to support collaborative work and coordinate social activities, and extensively for playful behaviour.