Sharing empty moments: design for remote couples

  • Authors:
  • Danielle Lottridge;Nicolas Masson;Wendy Mackay

  • Affiliations:
  • University of Toronto, Toronto, Canada;Université Paris-Sud, Paris, France;Université Paris-Sud, Paris, France

  • Venue:
  • Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
  • Year:
  • 2009

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Abstract

Many couples are forced to live apart, for work, school or other reasons. This paper describes our study of 13 such couples and what they lack from existing communication technologies. We explored what they wanted to share (presence, mood, environment, daily events and activities), how they wanted to share (simple, lightweight, playful, pleasant interaction), and when they wanted to share ('empty moments' such as waiting, walking, taking a break, waking up, eating, and going to sleep). 'Empty moments' provide a compelling new opportunity for design, requiring subtlety and flexibility to enable participants to share connection without explicit messages. We designed MissU as a technology probe to study empty moments in situ. Similar to a private radio station, MissU shares music and background sounds. Field studies produced results relevant to social science, technology and design: couples with established routines were comforted; characteristics such as ambiguity and 'movable' technology (situated in the home yet portable) provide support. These insights suggest a design space for supporting the sharing of empty moments.