Computerization and controversy (2nd ed.)
Management information systems in the Chinese business culture: an explanatory theory
Information and Management
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Deliberate Learning and the Evolution of Dynamic Capabilities
Organization Science
A Relational View of Information Seeking and Learning in Social Networks
Management Science
Communications of the ACM - Transforming China
An empirical investigation of socio-cultural factors of information sharing in China
Information and Management
The Significance of Instant Messaging at Work
ICIW '10 Proceedings of the 2010 Fifth International Conference on Internet and Web Applications and Services
Interactive or interruptive? Instant messaging at work
Decision Support Systems
The roles of theory in canonical action research
MIS Quarterly
Information Systems Journal
Hi-index | 0.00 |
The knowledge management (KM) literature largely focuses on the explicit and formal representation of knowledge in computer-based KM systems. Informal KM practices are widespread, but less is known about them. This paper aims to redress this imbalance by exploring the use of interactive information technology (IT) applications for informal knowledge sharing (KS). We develop theoretical propositions to highlight the key facets of informal KS processes, and illustrate them through an interpretive case-study analysis of KS in two public relations firms in China. We then discuss the implications of our findings for practice in both China and beyond. Finally, we recommend a research agenda to further investigate informal, relationship-based knowledge sharing. © 2013 Wiley Periodicals, Inc.