All My People Right Here, Right Now: management of group co-presence on a social networking site

  • Authors:

  • Airi Lampinen;Sakari Tamminen;Antti Oulasvirta

  • Affiliations:

  • Helsinki Institute for Information Technology HIIT, Helsinki University of Technology TKK, Helsinki, Finland;Helsinki Institute for Information Technology HIIT, Helsinki University of Technology TKK, Helsinki, Finland;Helsinki Institute for Information Technology HIIT, Helsinki University of Technology TKK, Helsinki, Finland

  • Venue:
  • Proceedings of the ACM 2009 international conference on Supporting group work
  • Year:
  • 2009

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Abstract

A mundane but theoretically interesting and practically relevant situation presents itself on social networking sites: the co-presence of multiple groups important to an individual. This primarily qualitative study concentrates on the point of view of individual SNS users and their perspectives on multiple group affiliations. After charting the perceived multiplicity of groups on the social networking site Facebook, we investigated the relevance of multiple groups to the users and the effect of group co-presence on psychological identification processes. Users deal with group co-presence by managing the situation to prevent anticipated conflictive and identity-threatening situations. Their behavioral strategies consist of dividing the platform into separate spaces, using suitable channels of communication, and performing self-censorship. Mental strategies include both the creation of more inclusive in-group identities and the reciprocity of trusting other users and being responsible. In addition to giving further evidence of the existence of group co-presence on SNSs, the study sheds light on the management of the phenomenon. Management of group co-presence should be supported, since otherwise users may feel the urge to resort to defensive strategies of social identity protection such as ceasing to use SNSs altogether or, less dramatically, limit their use according to "the least common denominator". Hence, the phenomenon merits the attention of researchers, developers, and designers alike.