Dynamic Work Distribution in Workflow Management Systems: How to Balance Quality and Performance
Journal of Management Information Systems
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In a multiagent process management system the distribution of work is achieved by negotiated delegation of responsibility for sub-processes by one agent to another. The responsibility delegation mechanism is based on a combination of estimates for subjective and objective payoff measures. This leads to estimates of the probability that one agent is a better choice than another. The probability of delegating responsibility to an agent is then expressed as a function of these probability estimates. This apparently convoluted probabilistic method is easy to compute and gives good results in process management applications even when successive payoff measurements are unpredictably varied.