Visual Support for Work Assignment in Process-Aware Information Systems

  • Authors:
  • Massimiliano Leoni;W. M. Aalst;A. H. Hofstede

  • Affiliations:
  • SAPIENZA, Università di Roma, Rome, Italy;Eindhoven University of Technology, Eindhoven, The Netherlands and Queensland University of Technology, Brisbane, Australia;Queensland University of Technology, Brisbane, Australia

  • Venue:
  • BPM '08 Proceedings of the 6th International Conference on Business Process Management
  • Year:
  • 2008

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Abstract

Process-aware information systems ranging from generic workflow systems to dedicated enterprise information systems use work liststo offer so-called work itemsto users. The work list handlers typically show a sorted list of work items comparable to the way that e-mails are presented in most e-mail programs. Since the work list handler is the dominant interface between the system and its users, it is worthwhile to provide a more advanced graphical interface that uses context information about work items and users. This paper uses the "map metaphor" to visualise work items and resources (e.g., users) in a sophisticated manner. Moreover, based on "distance notions" work items are visualised differently. For example, urgent work items of a type that suits the user are highlighted. The underlying map and distance notions may be of a geographical nature (e.g., a map of a city of office building), but may also be based on the process design, organisational structures, social networks, due dates, calenders, etc. The approach presented in this paper is supported by a visualisation framework implemented in the context of YAWL. The framework is set up in such a way that it can easily be combined with other workflow systems.