“Information technology to support electronic meetings"
Management Information Systems Quarterly
Automating business process reengineering (2nd ed.)
Automating business process reengineering (2nd ed.)
3D gadgets for business process visualization—a case study
VRML '00 Proceedings of the fifth symposium on Virtual reality modeling language (Web3D-VRML)
Past, present, and future of decision support technology
Decision Support Systems - Special issue: Decision support systems: Directions for the next decade
Business Visualization Adds Value
IEEE Computer Graphics and Applications
Distributed and Parallel Databases
Geo-Opera: Workflow Concepts for Spatial Processes
SSD '97 Proceedings of the 5th International Symposium on Advances in Spatial Databases
Management through Vision: A Case Study towards Requirements of BizViz
IV '00 Proceedings of the International Conference on Information Visualisation
A work system view of DSS in its fourth decade
Decision Support Systems
Process Aware Information Systems: Bridging People and Software Through Process Technology
Process Aware Information Systems: Bridging People and Software Through Process Technology
Human-Computer Interaction (3rd Edition)
Human-Computer Interaction (3rd Edition)
A visual query language for dynamic processes applied to a scenario driven environment
Journal of Visual Languages and Computing
Visual Support for Work Assignment in Process-Aware Information Systems
BPM '08 Proceedings of the 6th International Conference on Business Process Management
Workflow simulation for operational decision support
Data & Knowledge Engineering
Multi-faceted Visualisation of Worklists
Journal on Data Semantics XII
The evolution of expertise in decision support technologies: A challenge for organizations
CSCWD '09 Proceedings of the 2009 13th International Conference on Computer Supported Cooperative Work in Design
View-based process visualization
BPM'07 Proceedings of the 5th international conference on Business process management
Perspective oriented business process visualization
BPM'07 Proceedings of the 2007 international conference on Business process management
Process Mining: Discovery, Conformance and Enhancement of Business Processes
Process Mining: Discovery, Conformance and Enhancement of Business Processes
Workflow resource patterns: identification, representation and tool support
CAiSE'05 Proceedings of the 17th international conference on Advanced Information Systems Engineering
Visualization support for managing large business process specifications
BPM'05 Proceedings of the 3rd international conference on Business Process Management
Visualising business processes
Computer Languages
Supporting risk-informed decisions during business process execution
CAiSE'13 Proceedings of the 25th international conference on Advanced Information Systems Engineering
Investigating clinical care pathways correlated with outcomes
BPM'13 Proceedings of the 11th international conference on Business Process Management
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Process-aware information systems, ranging from generic workflow systems to dedicated enterprise information systems, use work-lists to offer so-called work items to users. In real scenarios, users can be confronted with a very large number of work items that stem from multiple cases of different processes. In this jungle of work items, users may find it hard to choose the right item to work on next. The system cannot autonomously decide which is the right work item, since the decision is also dependent on conditions that are somehow outside the system. For instance, what is ''best'' for an organisation should be mediated with what is ''best'' for its employees. Current work-list handlers show work items as a simple sorted list and therefore do not provide much decision support for choosing the right work item. Since the work-list handler is the dominant interface between the system and its users, it is worthwhile to provide an intuitive graphical interface that uses contextual information about work items and users to provide suggestions about prioritisation of work items. This paper uses the so-called map metaphor to visualise work items and resources (e.g., users) in a sophisticated manner. Moreover, based on distance notions, the work-list handler can suggest the next work item by considering different perspectives. For example, urgent work items of a type that suits the user may be highlighted. The underlying map and distance notions may be of a geographical nature (e.g., a map of a city or office building), but may also be based on process designs, organisational structures, social networks, due dates, calendars, etc. The framework proposed in this paper is generic and can be applied to any process-aware information system. Moreover, in order to show its practical feasibility, the paper discusses a full-fledged implementation developed in the context of the open-source workflow environment YAWL, together with two real examples stemming from two very different scenarios. The results of an initial usability evaluation of the implementation are also presented, which provide a first indication of the validity of the approach.