Resource-Centric worklist visualisation

Authors:
Ross Brown;Hye-young Paik
Affiliations:
Faculty of Information Technology, Queensland University of Technology, Brisbane, Australia;School of Computer Science and Engineering, University of New South Wales, Sydney, Australia
Venue:
OTM'05 Proceedings of the 2005 Confederated international conference on On the Move to Meaningful Internet Systems - Volume >Part I
Year:
2005

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Abstract

Business process management, and in particular workflow management, are a major area of ICT research. At present no coherent approach has been developed to address the problem of workflow visualisation to aid workers in the process of task prioritisation. In this paper we describe the development of a new, coherent approach to worklist visualisation, via analysis and development of a resource-centric view of the worklist information. We then derive appropriate visualisations for worklists and the relevant resources to aid worker in decision making. A worklist visualisation system has been implemented as an extension to an open-source workflow system, YAWL (Yet Another Workflow Language).