Workflow management versus case handling: results from a controlled software experiment
Proceedings of the 2008 ACM symposium on Applied computing
On Modeling and Analyzing Cost Factors in Information Systems Engineering
CAiSE '08 Proceedings of the 20th international conference on Advanced Information Systems Engineering
Inventing Less, Reusing More, and Adding Intelligence to Business Process Modeling
DEXA '08 Proceedings of the 19th international conference on Database and Expert Systems Applications
Evaluation Patterns for Analyzing the Costs of Enterprise Information Systems
CAiSE '09 Proceedings of the 21st International Conference on Advanced Information Systems Engineering
OTM '09 Proceedings of the Confederated International Conferences, CoopIS, DOA, IS, and ODBASE 2009 on On the Move to Meaningful Internet Systems: Part I
Science of Computer Programming
BPM in practice: who is doing what?
BPM'10 Proceedings of the 8th international conference on Business process management
Product-based workflow support
Information Systems
Editorial: Mining business process variants: Challenges, scenarios, algorithms
Data & Knowledge Engineering
Perceived consistency between process models
Information Systems
The critical success factors of business process management
International Journal of Information Management: The Journal for Information Professionals
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Process-oriented information systems (IS) aim at the computerized support of business processes. So far, contemporary IS have often fail to meet this goal. To better understand this drawback, to systematically identify its rationales, and to derive critical success factors for business process support, we conducted three empirical studies: an exploratory case study in the automotive domain, an online survey among 79 information technology professionals, and another online survey among 70 business process management experts. This paper summarizes the findings of these studies, puts them in relation with each other, and uses them to show that ";process orientation"; is scarce and ";process awareness"; is needed in IS engineering.