Qualitative research in information systems
MIS Quarterly
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 08
The Work System Method: Connecting People, Processes, and IT for Business Results
The Work System Method: Connecting People, Processes, and IT for Business Results
Operations Management
The qualitative interview in IS research: Examining the craft
Information and Organization
Business process mining: An industrial application
Information Systems
Investigating the use of "Grounded Theory" in information systems research
Proceedings of the 2008 annual research conference of the South African Institute of Computer Scientists and Information Technologists on IT research in developing countries: riding the wave of technology
Business process management: a survey
BPM'03 Proceedings of the 2003 international conference on Business process management
Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals
Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals
The critical success factors of business process management
International Journal of Information Management: The Journal for Information Professionals
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The management approaches to process change have been dominated by process-oriented theories and "best practices" and have been criticized for lacking a theoretical basis. Business Process Management (BPM) the latest approach is no exception. While BPM has had significant press, hype status and high adoption expectations, problems with adoption and justifying benefits to business exist. To increase understanding of these adoption concerns, this paper explores BPM in a leading Southern African supermarket retailer where various attempts had been made to implement a formal BPM discipline. The research describes the organisation's understanding of BPM and factors influencing its adoption. Qualitative research methods were used to collect rich narrative data from interviews with information systems (IS) and retail professionals. The BPM adoption themes that emerged focused on the understanding and education of BPM, cultural limitations, centralisation as a strategic driver, ERP as an enabler, structural and people factors. A theoretical model was developed to explain the themes and their inter-relationships. This empirical research provides a conceptual understanding of BPM and its adoption from professionals employed by the retail industry.