A Process-Centered IT ROI Analysis with a Case Study

Authors:
Choon Seong Leem;Chui Young Yoon;Seung Kyu Park
Affiliations:
School of Computer and Industrial Engineering, Yonsei University, 134 Shinchon-Dong, Seodaemun-Gu, Seoul 120-749, Korea;Department of e-Business, Seoul Cyber University, 136-34 Nonhyun1-Dong, Kangnam-Ku, Seoul 135-822, Korea;IT Evaluation Division, IT Research and Consulting, 100 Gongpyeong-Dong, Jongno-Gu, Seoul 110-702, Korea
Venue:
Information Systems Frontiers
Year:
2004

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Abstract

In order to achieve a meaningful IT ROI (Returns of Investment) analysis while taking into account the unique business processes of each industry, we should conduct research into a system to evaluate the effect of investment. In this paper, through careful consideration of the characteristics of the banking industry, a study on IT ROI is conducted from the perspective of business process. The process-centered IT ROI model for analysis discussed here consists of seven phases. The suggested model is explained and verified with a case study of a finance company that we shall call “A”.