Financial impact of information processing
Journal of Management Information Systems
Developing capabilities to use information strategically
MIS Quarterly
Evidence to support the continuing role of the information systems department in organizations
Journal of Management Information Systems
The productivity paradox of information technology
Communications of the ACM
Journal of Management Information Systems
Technology investment and business performance
Communications of the ACM
Beyond the productivity paradox
Communications of the ACM
International dimensions of the productivity paradox
Communications of the ACM
Information and Management
Information Technology Effects on Firm Performance As Measured by Tobin's Q
Management Science
Measuring the organizational impact of information technology investment: an exploratory study
Journal of Management Information Systems - Special section: Realizing value from information technology investment
A contingency model of internet adoption in Singapore
International Journal of Electronic Commerce
Business Use of The World Wide Web: A Report on Further Investigations
International Journal of Information Management: The Journal for Information Professionals
A Process-Centered IT ROI Analysis with a Case Study
Information Systems Frontiers
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This study extends Weill's (Do computers payoff? A study of information technology investments and manufacturing performance. Washington, DC: International Center for Information Technologies, Information Systems Research, 3(4), 307-333) work by categorizing IT investment into four types of management objectives: transactional, strategic, informational and threshold. The relationships between these management objectives and firm's role (defined in terms of traditional, evolving and strategic) are investigated through a questionnaire survey of managers in the service sector. As expected, firms adopting a traditional role seem to favor investment in transactional IT. However, there appears to be an increasing emphasis on strategic IT investment for all three types of firms, regardless of the role of IT. Implications of the results are discussed.