Expansion of Management Knowledge: Carriers, Flows, and Sources
Expansion of Management Knowledge: Carriers, Flows, and Sources
Coordinating Expertise in Software Development Teams
Management Science
International Journal of Human-Computer Studies
The Journal of Strategic Information Systems
Journal of Management Information Systems
Analyzing the impact of a firm's capability on outsourcing success: A process perspective
Information and Management
Proceedings of the 2009 international workshop on Intercultural collaboration
Information Resources Management Journal
Journal of Global Information Management
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In this paper, the authors explore the influences of two major contextual factors-supplier team members' cultural understanding and trust relationship-on knowledge processes and performance in global sourcing of IT services. The authors discuss a joint investigation conducted by a cross-cultural research team in China. Cultural understanding is measured by individualism with guanxi and mianzi, two Chinese cultural concepts, and trust relationship is measured by adjusting trust, a notion reflecting the uniqueness of the Chinese people. Knowledge processes are characterized by knowledge sharing. Performance is measured by the outcomes of global sourcing, which is represented by product success and personal satisfaction. Data are collected in 13 companies in Xi'an Software Park, with 200 structured questionnaires distributed to knowledge workers. The results of quantitative data analysis indicate that cultural understanding influences trust relationship greatly, as well as knowledge sharing and performance in global sourcing of IT services. Trust relationship significantly impacts knowledge sharing, whereas trust relationship and knowledge sharing have no impact on performance. This study suggests that special aspects of the Chinese context have significant direct impacts on knowledge processes while no direct and immediate impacts on performance in global sourcing of IT services.