The role of trust in outsourced IS development projects
Communications of the ACM
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Trust as an Organizing Principle
Organization Science
Trust Transfer on the World Wide Web
Organization Science
Market, Hierarchy, and Trust: The Knowledge Economy and the Future of Capitalism
Organization Science
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 8 - Volume 8
Journal of Management Information Systems
Global Sourcing of Business and IT Services
Global Sourcing of Business and IT Services
An investigation of the role of trust in virtual project management success
International Journal of Networking and Virtual Organisations
Vendors' perspectives on trust and control in offshore information systems outsourcing
Information and Management
Information Systems and Outsourcing: Studies in Theory and Practice
Information Systems and Outsourcing: Studies in Theory and Practice
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This article is about the role played by trust in structuring and shaping offshoring projects and how cultural differences interfere in the related inter-firms relationships. The study, conducted with three IT service provider companies established in Tunisia, has provided a dataset that confirms the structuring role of trust in terms of transferability effect between the client and the offshoring unit. Findings indicate that trust is perceived as an influencing factor when it is situated at the inter-organizational level and not at the interpersonal level for all the actors concerned. This finding is independent of the cultural affiliation individualistic versus collectivist. While cultural differences are not "negotiated" the same way by all of the respondents, trust seems noticeably more difficult to settle between the Tunisian partners than between the Tunisian offshoring unit and its European clients.