Journal of Management Information Systems
Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture
Journal of Management Information Systems
Journal of Management Information Systems
Bridging the gap: discovering mental models in globally collaborative contexts
Proceedings of the 2009 international workshop on Intercultural collaboration
The antecedent factors on trust and commitment in supply chain relationships
Computer Standards & Interfaces
Modelling trust for communicating agents: agent-based and population-based perspectives
ICCCI'11 Proceedings of the Third international conference on Computational collective intelligence: technologies and applications - Volume Part I
Modeling and Validation of Biased Human Trust
WI-IAT '11 Proceedings of the 2011 IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology - Volume 02
IT Offshoring: Trust Views from Client and Vendor Perspectives
International Journal of Information Technology Project Management
Agent-Based and population-based modeling of trust dynamics
Transactions on Computational Collective Intelligence IX
Modelling biased human trust dynamics
Web Intelligence and Agent Systems
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Competitiveness in global industries increasingly requires the ability to develop trusting relationships. This requires organizations, and the individuals they are comprised of, to be both trustworthy and trusting. An important question is whether societal culture influences the tendency of individuals and organizations to trust. Based largely on Yamagishi's (1994, 1998a, b) theories explaining trust, commitment, and in-group bias in collectivist cultures, this study examines potential differences in levels of trust between individualist and collectivist cultures. Survey data was collected from 1,282 mid-level managers from large banks in Japan, Korea, Hong Kong, Taiwan, China, Malaysia, and the United States. We first study differences in how individuals from individualist and collectivist societies trust ingroups versus out-groups. This provides an important foundation for hypotheses regarding differences in individual propensities to trust and two measures of organizational trust: internal trust (trust within the organization) and external trust (an organization's trust for suppliers, customers, etc.). Findings show higher levels of propensity to trust and organizational external trust in the United States than in Asia.