Maintenance programming: improved productivity through motivation
Maintenance programming: improved productivity through motivation
A two-level investigation of information systems outsourcing
Communications of the ACM
Employment outsourcing in information systems
Communications of the ACM
Transformation of the IT function at British Petroleum
MIS Quarterly
Growing systems in emergent organizations
Communications of the ACM
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Time to Change: Temporal Shifts as Enablers of Organizational Change
Organization Science
Dialogue on Organization and Knowledge
Organization Science
Information Systems Research
Enacting Integrated Information Technology: A Human Agency Perspective
Organization Science
Emergent by Design: Performance and Transformation at Infosys Technologies
Organization Science
Journal of Management Information Systems
Learning through ICT-enabled social networks
International Journal of Information Technology and Management
ICT and an NGO: Difficulties in attempting to be extremely transparent
Ethics and Information Technology
Proceedings of the 2010 Special Interest Group on Management Information System's 48th annual conference on Computer personnel research on Computer personnel research
Organizational Learning: From Experience to Knowledge
Organization Science
Information and Organization
Information Systems Research
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This paper details a longitudinal interpretative field study of an information technology (IT) organization in which a new chief information officer (CIO) implemented a major organizational redesign. The redesign increased the degree of codification in activities of the IT organization so as to control, coordinate, and deliver services more cost effectively to its business clients. We examine different stakeholders views of the change, the implementation processes, and the consequences of the redesign. The case analysis emphasizes specific challenges that designers of support organizations face when increasing the degree of codification. Key implications include the need for these designers to (1) pay as much, if not more, attention to the local organizational context as they do to the external environmental conditions; (2) communicate and negotiate constantly with various stakeholders concerning the appropriate degree of codification and control; (3) be wary of how a strict alignment of all design elements can blind the designer to important, unrecognized issues; and (4) consider that increased codification may help support organizations compete more efficiently with external vendors, but may also ease the process of outsourcing.