Negotiating in service-oriented environments
Communications of the ACM - Interactive immersion in 3D graphics
Information systems outsourcing: a survey and analysis of the literature
ACM SIGMIS Database
A negotiation description language
Software—Practice & Experience
An integrative model of trust on IT outsourcing: Examining a bilateral perspective
Information Systems Frontiers
Consultancies and capabilities in innovating with IT
The Journal of Strategic Information Systems
Outsourcing and knowledge management in software testing
EASE'07 Proceedings of the 11th international conference on Evaluation and Assessment in Software Engineering
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This paper summarizes results from an exploratory field study of application software acquisition decisions and outcomes. We argue that outsourcing for application software is easiest when the objective is to obtain knowledge codified in artifacts such as packaged programs and their documentation. It is more complex when the objective is to get access to tacit knowledge about information technology or business processes held by professionals, and most problematic when the firm will depend on the learning or inventing new knowledge specific to the business process.