Trust and conflict within virtual inter-organizational alliances: a framework for facilitating knowledge sharing

Authors:
Niki Panteli;Siva Sockalingam
Affiliations:
School of Management, University of Bath, Bath, England, UK;Division of Business Information Management, Caledonian Business School, Glasgow Caledonian University, Glasgow Caledonian University, Glasgow, UK
Venue:
Decision Support Systems - Special issue: Collaborative work and knowledge management
Year:
2005

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Abstract

Trust and conflict are inherent issues of any organizational arrangement and central for knowledge sharing; yet they have received limited attention in the literature. In this paper, we undertake an investigation of both phenomena within the context of virtual alliances. A generic framework for understanding the dynamics of trust and conflict within the context of virtual interorganizational arrangements is presented, followed by an examination of three distinct structural forms of virtual alliances, and strategies for generating trust and minimizing dysfunctional conflict. The paper concludes with an identification of avenues for further research.