Privacy in e-commerce: examining user scenarios and privacy preferences
Proceedings of the 1st ACM conference on Electronic commerce
External manifestations of trustworthiness in the interface
Communications of the ACM
What You Don't Know Can Hurt You: Privacy in Collaborative Computing
HCI '96 Proceedings of HCI on People and Computers XI
A study of preferences for sharing and privacy
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Decision Support Systems - Special issue: Collaborative work and knowledge management
Information revelation and privacy in online social networks
Proceedings of the 2005 ACM workshop on Privacy in the electronic society
Design for privacy in ubiquitous computing environments
ECSCW'93 Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work
The intellectual challenge of CSCW: the gap between social requirements and technical feasibility
Human-Computer Interaction
Business conversation manager: facilitating people interactions in outsourcing service engagements
ICWE'10 Proceedings of the 10th international conference on Web engineering
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This paper explores the gap between actual work practices and their articulation. Our goal is to bring this gap to the forefront as an important consideration for operational process modeling. Business process models presuppose accurate disclosure of employee work practices. However, the presence of a gap between personal practices and their public disclosure is a challenge for accurately representing the true nature of business operations. We describe a field study of the working practices of a municipal organization where we identified this gap. We then offer several underlying motivations that contribute to the existence of this disparity. These findings hold important implications for global enterprises, and for process modeling efforts in general.