Adept_flex—Supporting Dynamic Changes of Workflows Without Losing Control
Journal of Intelligent Information Systems - Special issue on workflow management systems
An Introduction to the Practical Use of Coloured Petri Nets
Lectures on Petri Nets II: Applications, Advances in Petri Nets, the volumes are based on the Advanced Course on Petri Nets
IT outsourcing evolution---: past, present, and future
Communications of the ACM - Wireless networking security
Distributed and Parallel Databases
Process Aware Information Systems: Bridging People and Software Through Process Technology
Process Aware Information Systems: Bridging People and Software Through Process Technology
Unified activity management: supporting people in e-business
Communications of the ACM - The semantic e-business vision
Experiences with the DOMINO office procedure system
ECSCW'91 Proceedings of the second conference on European Conference on Computer-Supported Cooperative Work
Public disclosure versus private practice: challenges in business process management
ICSOC/ServiceWave'09 Proceedings of the 2009 international conference on Service-oriented computing
A distributed framework for reliable and efficient service choreographies
Proceedings of the 20th international conference on World wide web
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People involved in outsourcing services work through collaboration, conversations and ad-hoc activities and often follow guidelines that are described in best practice frameworks. There are two main issues hindering the efficient support of best practice frameworks in outsourcing services: lack of visibility into how the work is done that prevents repeatability, and conducting best practice processes that are ad-hoc and dynamically defined and refined. In this paper, we present Business Conversation Manager (BCM) that enables and drives business conversations among people around best practice processes. It supports the dynamic definition and refinement of a process in a collaborative and flexible manner. The ad-hoc processes are backed with a semiformal process model that maintains the model of interactions and an execution engine. We present the implementation of a prototype BCM and its application in outsourcing services. It supports making processes from best practices among people more transparent, repeatable and traceable.