Trust and technologies: Implications for organizational work practices

Authors:
Melanie J. Ashleigh;Joe Nandhakumar
Affiliations:
School of Management, University of Southampton, Southampton, SO17 1BJ England, UK;School of Management, University of Bath, Bath, BA2 7AY, England, UK
Venue:
Decision Support Systems
Year:
2007

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Abstract

In this paper, we empirically investigate the concept of trust across organizational work practices by examining three groups: within the team, between teams and when interacting with technology. This study adopts Repertory Grid methodology as an interview based technique to elicit important constructs of trust to engineering teams working in two organizations within the energy distribution industry. Thirteen key constructs of trust were identified using content analysis. Drawing on the understanding gained, this paper discusses the implications for theories on trust within teams working with technology across organizations and provides a grounded perspective that could be used as a basis for further research.