The character, functions, and styles of instant messaging in the workplace
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Why distance matters: effects on cooperation, persuasion and deception
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
A survey and comparison of CSCW groupware applications
SAICSIT '06 Proceedings of the 2006 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries
Speaking through text: the influence of real-time text on discourse and usability in IM
Proceedings of the 16th ACM international conference on Supporting group work
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A framework is described for analyzing keystroke level data from instant messages (IM). This is unlike other analyses of IM which employ server-based logs of messages. This framework can be used to identify metrics for evaluating the usability of IM during message composition. The current objective is evaluating awareness features. The model also identifies quantifiable factors that can be computed automatically during IM usage that could allow the system to adapt to different styles of IM usage. Data from a representative usability evaluation scenario is utilized to illustrate some results of using this framework. Computational aspects of the framework have been implemented in GLogger.