What is chat doing in the workplace?
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
The character, functions, and styles of instant messaging in the workplace
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Bluereach: harnessing synchronous chat to support expertise sharing in a large organization
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Things to talk about when talking about things
Human-Computer Interaction
Machine translation vs. common language: effects on idea exchange in cross-lingual groups
Proceedings of the 2013 conference on Computer supported cooperative work
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We study a new type of workplace communication made possible by the recent advent of real-time bilingual chat tools. Because of the imperfect accuracy of real-time text translation services, this type of communication imposes extreme difficulties on user collaboration and task performance. The problems are compounded by the narrow task awareness and communication bandwidth afforded by standard chat. We report an exploratory study of users attempting to arrive at a joint understanding of a document using a bilingual chat tool. We observed many problems concerning the establishment of common ground and task coordination. We derive design implications for an improved chat tool that better supports the sharing of mental state and task coordination in this communication environment.