Usability inspection methods
Using GOMS for user interface design and evaluation: which technique?
ACM Transactions on Computer-Human Interaction (TOCHI)
Communications of the ACM
A comparison of usability techniques for evaluating design
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
Trouble with Computers: Usefulness, Usability, and Productivity
Trouble with Computers: Usefulness, Usability, and Productivity
Heuristic Evaluations of Bioinformatics Tools: A Development Case
Proceedings of the 13th International Conference on Human-Computer Interaction. Part I: New Trends
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This paper describes a process for incorporating heuristic evaluations into a software product release. The goal of the paper is to provide enough detail and results to other design teams to assist them in developing their own process for this activity.The process took place over approximately one year. In all, 124 projects were reviewed, involving 1414 web pages, and identifying 5817 defects. Data is not yet available about the exact number of defects fixed, but it is expected to be well over 2000, as described below.The heuristics used in this process included how well the various pages integrated, how easy it was to accomplish tasks, conformance to style guidelines, and consistency in design, terminology, and layout. Some user testing was done on some of the projects that went through these reviews; the reviews complimented that testing.