Expected usability and product preference
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
Uncovering the new wireless interaction paradigm
interactions
Beyond the handset: designing for wireless communications usability
ACM Transactions on Computer-Human Interaction (TOCHI)
Trouble with Computers: Usefulness, Usability, and Productivity
Trouble with Computers: Usefulness, Usability, and Productivity
Mind the gap: notes on product replacement
interactions - Gadgets, part 2: the science of gadgetry
Computers and Industrial Engineering
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“Computer equipment is hard to choose, install, maintain, and, especially, operate” (Landauer 1995 In: The trouble with computers: usefulness, usability, and productivity).How many cables did you have to connect (and organise) before the personal office system was properly installed and put into use? How many set-up procedures and agreements did you have to complete before you could access your e-mail with your mobile phone or PDA? Did you lose any documents or applications when you replaced your old computer with a new one? Computers, mobile devices and information technology products are sometimes difficult to put into use because of the several operations required prior to their first use.