Special issue on out-of-box experience and consumer devices

  • Authors:
  • Pekka Ketola

  • Affiliations:
  • Nokia Multimedia, Finland

  • Venue:
  • Personal and Ubiquitous Computing
  • Year:
  • 2005

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Abstract

“Computer equipment is hard to choose, install, maintain, and, especially, operate” (Landauer 1995 In: The trouble with computers: usefulness, usability, and productivity).How many cables did you have to connect (and organise) before the personal office system was properly installed and put into use? How many set-up procedures and agreements did you have to complete before you could access your e-mail with your mobile phone or PDA? Did you lose any documents or applications when you replaced your old computer with a new one? Computers, mobile devices and information technology products are sometimes difficult to put into use because of the several operations required prior to their first use.