Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
The diary study: a workplace-oriented research tool to guide laboratory efforts
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Predicting text entry speed on mobile phones
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Going wireless: behavior & practice of new mobile phone users
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Age-old practices in the 'new world': a study of gift-giving between teenage mobile phone users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability of portable devices: the case of WAP
Wireless world
Voice-mail diary studies for naturalistic data capture under mobile conditions
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Voice-mail diary studies for naturalistic data capture under mobile conditions
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Mapping the expanding landscape of usability: the case of distributed education
ACM Journal of Computer Documentation (JCD)
Supporting time-based coordination in everyday service interactions: the fluidtime system
DIS '04 Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
Special issue on out-of-box experience and consumer devices
Personal and Ubiquitous Computing
Beyond usability: the OoBE dynamics of mobile data services markets
Personal and Ubiquitous Computing
Exploring multimodality in the laboratory and the field
ICMI '05 Proceedings of the 7th international conference on Multimodal interfaces
Mind the gap: notes on product replacement
interactions - Gadgets, part 2: the science of gadgetry
Moderating Effects of Task Type on Wireless Technology Acceptance
Journal of Management Information Systems
International Journal of Electronic Commerce
Understanding user behavior with new mobile applications
The Journal of Strategic Information Systems
International Journal of Mobile Communications
How people use the web on mobile devices
Proceedings of the 17th international conference on World Wide Web
Multimodal Interaction: Real Context Studies on Mobile Digital Artefacts
HAID '08 Proceedings of the 3rd international workshop on Haptic and Audio Interaction Design
The ins and outs of home networking: The case for useful and usable domestic networking
ACM Transactions on Computer-Human Interaction (TOCHI)
Discovering User Interface Requirements of Search Results for Mobile Clients by Contextual Inquiry
Proceedings of the Symposium on Human Interface 2009 on Human Interface and the Management of Information. Information and Interaction. Part II: Held as part of HCI International 2009
Cell phone feature preferences and gender differences among college students
International Journal of Mobile Communications
A Meta-Analytical Review of Empirical Mobile Usability Studies
Journal of Usability Studies
What do we want specifically from the cell phone? An age related study
Telematics and Informatics
Empowerment through seamfulness: smart phones in everyday life
Personal and Ubiquitous Computing
UbiComp'06 Proceedings of the 8th international conference on Ubiquitous Computing
Cell phone usage and broad feature preferences: A study among Finnish undergraduate students
Telematics and Informatics
Support for quality metrics in metamodelling
Proceedings of the Second Workshop on Graphical Modeling Language Development
Cell phone behaviour of young consumers in Finland
International Journal of Mobile Communications
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Service-based wireless devices like wireless telephones require users to interact with aspects of the technology beyond the hardware and software of the handset. By entering into contractual relationships with service-providers, and by using network-based services, users interact with a larger system---one that has social and technological components. The operation of the wireless telephone requires the assimilation of heterogeneous sources of information from the device manufacturer, sales people, customer service representatives, marketing people, and members of the popular media, among others, which can easily confound users' understanding of this new class of technology. Opportunities for usability problems therefore scale beyond the handset, as do opportunities for better design. We report the results of a study of 19 novice wireless phone users who were closely tracked for the first 6 weeks after service acquisition. Taking a technology-as-system analytical approach, we describe the wireless telephony system as four socio-technical components: hardware, software, "netware," and "bizware." This particular organization of the system is intended for the practical application of designing for usability.