Discovering User Interface Requirements of Search Results for Mobile Clients by Contextual Inquiry

Authors:
David L. Chan;Robert W. Luk;Hong Va Leong;Edward K. Ho
Affiliations:
Department of Computing, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong;Department of Computing, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong;Department of Computing, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong;Department of Computing, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong
Venue:
Proceedings of the Symposium on Human Interface 2009 on Human Interface and the Management of Information. Information and Interaction. Part II: Held as part of HCI International 2009
Year:
2009

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Abstract

This paper reports our in situ study using contextual inquiry (CI). It solicits user requirements of hierarchically organized search results for mobile access. In our experiment, search activities of our subjects are recorded in the video, and the interviewer solicits the interface requirements, during and after the experiment. An affinity diagram is built as a summary of our findings in the experiment, and the major issues are discussed in this paper. The search behavior of our subjects is summarized into a flow chart. In this study, we report mobile interface features that are desired by our users in addition to those found in an earlier survey.