If we're a team why don't we act like one?
interactions
Apprenticing with the customer
Communications of the ACM
Field oriented design techniques: case studies and organizing dimensions
ACM SIGCHI Bulletin
Field methods casebook for software design
Field methods casebook for software design
The innovator's dilemma: when new technologies cause great firms to fail
The innovator's dilemma: when new technologies cause great firms to fail
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation
Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation
Usability in practice: field methods evolution and revolution
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Creation and application of mobile media design drivers
Proceedings of the 7th international conference on Human computer interaction with mobile devices & services
Discovering User Interface Requirements of Search Results for Mobile Clients by Contextual Inquiry
Proceedings of the Symposium on Human Interface 2009 on Human Interface and the Management of Information. Information and Interaction. Part II: Held as part of HCI International 2009
Bridging the gap: moving from contextual analysis to design
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Computer support for collaborative data analysis: augmenting paper affinity diagrams
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
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Qualitative user-centered design processes such as contextualinquiry can generate huge amounts of data to be organized,analyzed, and represented. When you add the goal of spreading theresultant understanding to the far reaches of a large, multi-siteorganization, many practical barriers emerge.In this paper we describe experience creating and communicatingrepresentations of contextually derived user data in a large,multi-site product development organization. We describe how weinvolved a distributed team in data collection and analysis and howwe made the data representations portable. We then describe how wehave engaged over 200 people from five sites in thinking throughthe user data and its implications on product design.