Customer-focused design data in a large, multi-site organization
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
The human-computer interaction handbook
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This workshop, held at CHI 95, focused on field research methods that allow us to incorporate a holistic understanding of users and their work and its context into the design process at the earliest stages. Although these techniques hold great promise and have attracted attention and interest in the CHI community, they have not been widely adopted or systematically discussed in the published literature. This workshop was developed to address this deficiency. We were fortunate in receiving a large set of position papers in response to our call for participation; we accepted 12 of about 20 papers submitted (and we both had a case to contribute, for a total of 14 cases).We planned the workshop activities to allow for maximum interaction among the participants. So that we could all arrive already acquainted with each others' studies, we circulated the participants' position papers ahead of time. Our goals for the day-and-a-half workshop (extended by popular demand to include working lunches and extra time on the second day) were to develop a common understanding of the work done in each of the studies, to map the work done in each study to the stages of the design process where it fit best or had the greatest impact, and to come away with a systematic model of the terminology, methodology, and effectiveness of field research as represented in this set of cases. These goals were naturally larger than we could achieve in the short time allotted us, but the enthusiasm and dedication of the group has enabled us to continue to work on them since CHI 95 and will yield a published collection of case studies and essays this Fall.