The information system as a competitive weapon
Communications of the ACM - Special section on management of information systems
Coping with complexity: the psychology of human behaviour in complex systems
Tasks, errors, and mental models
Human factors in systems engineering
Human factors in systems engineering
The out of box experience: lessons learned creating compelling VRML 2.0 content
VRML '97 Proceedings of the second symposium on Virtual reality modeling language
On site: an “out-of-box” experience
Communications of the ACM
Beyond the handset: designing for wireless communications usability
ACM Transactions on Computer-Human Interaction (TOCHI)
Patterns of Mobile Interaction
Personal and Ubiquitous Computing
Design Patterns: Abstraction and Reuse of Object-Oriented Design
ECOOP '93 Proceedings of the 7th European Conference on Object-Oriented Programming
Customising WAP-based information services on mobile networks
Personal and Ubiquitous Computing
Introduction to Human Factors Engineering (2nd Edition)
Introduction to Human Factors Engineering (2nd Edition)
Activities, context and ubiquitous computing
Computer Communications
Out of box experience issues of free and open source software
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
An integrated multiplatform travel service system
CDVE'07 Proceedings of the 4th international conference on Cooperative design, visualization, and engineering
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With processors imbedded in appliances, cars, books, and other retail products, modern society has entered the world of pervasive computing. Yet few consumers are able to set up new digital devices and integrate them into everyday life. From this perspective, the data-enabled mobile phone leads the way. In many markets, mobile phones have a product life cycle of 12 months or less. Some subscribers are able to put their new phones to immediate and full use. For others, the learning curve is so steep that they move on to a replacement without having learned to exploit the functionality available in the first one. This work applies earlier findings by IMARC researchers in segmenting mobile data services (MDS) markets, interprets recent survey data, and synthesizes a model to guide design of the Out-of-the-Box Experience (OoBE) for mobile data subscribers. This integrative model can be applied across cultures to help service developers, facilitators and operators design, distribute and communicate new MDS to fulfill the demand side requirements of potential adopters, and to guide packaging design to improve user experiences during the early stages of use.