A study of factors influencing e-government service acceptance intention: a multiple perspective approach

  • Authors:

  • Chih-Hui Hsiao;Hui-Chih Wang;Her-Sen Doong

  • Affiliations:

  • Graduate Institute of Marketing and Logistics/Transportation, College of Management, National Chiayi University, Chiayi, Taiwan;Institute of Information Management, College of Management, National Chiao Tung University, Hsinchu, Taiwan;Department of Management Information Systems, College of Management, National Chiayi University, Chiayi, Taiwan

  • Venue:
  • EGOVIS'12/EDEM'12 Proceedings of the 2012 Joint international conference on Electronic Government and the Information Systems Perspective and Electronic Democracy, and Proceedings of the 2012 Joint international conference on Advancing Democracy, Government and Governance
  • Year:
  • 2012

Quantified Score

Hi-index 0.00

Visualization

Abstract

Japan is the leading country in Asia, and its development in e-Government (electronic government) service was reported to be in the top nine worldwide by Brown University in 2006. However, in 2007, its ranking in the same annual study suddenly dropped to the top 40, which may have indicated the problem hidden behind the implementation of e-Government services. The current study proposes a theoretically based model depicting how personal innovativeness may shape Japanese citizens' e-Government service acceptance intention via perceived usefulness and ease of use. More specifically, Japanese citizens' trust in e-Government was integrated into the model to demonstrate its impact on perceived usefulness and ease of use. Based on a sample of 112 Japanese citizens, this study has uncovered fruitful findings that will benefit practitioners in implementing e-Government services across Japan and future studies in this area.