Justifying investments in new information technologies
Journal of Management Information Systems
Strategic management of information technology investments: an options perspective
Strategic information technology management
From knowledge theory to management practice: towards an integrated approach
Information Processing and Management: an International Journal
A Case for Using Real Options Pricing Analysis to Evaluate Information Technology Project Investment
Information Systems Research
Knowledge and Productivity in Technical Support Work
Management Science
Assessing the contribution of knowledge to business performance: the KP3 methodology
Decision Support Systems - Special issue: Knowledge management technique
Journal of Management Information Systems
Knowledge management performance evaluation: a decade review from 1995 to 2004
Journal of Information Science
Towards defining dimensions of knowledge systems quality
Expert Systems with Applications: An International Journal
Journal of Information Science
A stage model of knowledge management: an empirical investigation of process and effectiveness
Journal of Information Science
Potential of organizational memory for creating service performance: A cross-level analysis
Expert Systems with Applications: An International Journal
A novel hybrid evaluation approach of knowledge management performance for R&D division
International Journal of Information Technology and Management
AiOLoS: A model for assessing organizational learning in software development organizations
Information and Software Technology
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The knowledge-based economy is coming, and knowledge management (KM) has rapidly disseminated in academic circles as well as in the business world. While an increasing number of companies have launched into knowledge management initiatives, a large proportion of these initiatives are limited to a technical focus. The problem with this type of focus is that it excludes and neglects the true potential benefits that can be derived from knowledge management. This paper develops a new metric, knowledge management performance index (KMPI), for evaluating the performance of a firm in its KM at a point in time. We therefore suggest that a KMPI can be used to determine KM activities from the following perspectives: knowledge creation, knowledge conversion, knowledge circulation and knowledge completion. When KM activities efficiency is increased, KMPI will also be expanded, enabling firms to become knowledge intensive. This paper makes three important contributions: (1) it provides a formal theoretical grounding for the validity of the Black-Scholes model that might be applied to KM; (2) it proposes a measurement framework to enable knowledge assets to be leveraged effectively and efficiently; and (3) it presents the first application of the Black-Scholes model that uses a real-world business situation involving KM as its test bed. The results prove the option pricing model can act as a measurement guideline to the whole range of KM activities.