Group decision support with the analytic hierarchy process
Decision Support Systems
Decision support systems: scope and potential
Proceedings of the conference on First specialized conference on decision support systems
The AHP approach for selecting an automobile purchase model
Information and Management
Using k-d Trees to Improve the Retrieval Step in Case-Based Reasoning
EWCBR '93 Selected papers from the First European Workshop on Topics in Case-Based Reasoning
Corporate portals: a literature review of a new concept in Information Management
International Journal of Information Management: The Journal for Information Professionals
Corporate portal: a tool for knowledge management synchronization
International Journal of Information Management: The Journal for Information Professionals
International Journal of Business Information Systems
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In recent years, logistics service companies have been seeking numerous technologies and logistics information systems to support daily logistics operations. However, the planning and decision making of logistics activities is still done manually, where subjective judgment is made by Logistics Service Providers (LSP) through analysing multiple knowledge/information sources and various quantitative and qualitative criteria. In this paper, the use of an intelligent Decision Support System (DSS), namely, Knowledge and Analytical-based Intelligent System (KAIS), to embed the information communication and decision support technology in aiding such decision-making process is explained. KAIS is developed by integrating Analytic Hierarchy Process (AHP), Case-Based Reasoning (CBR) and portal technologies seamlessly, which is suitable for application in various dynamic logistics operations environment. By using KAIS in Eastern Logistics Limited (ELL), the overall logistics service quality and customer satisfaction level is significantly enhanced through making accurate decision and systematic planning of logistics operations.