Design and natural science research on information technology
Decision Support Systems - Special issue on WITS '92
Machine Learning
The design features of forecasting support systems and their effectiveness
Decision Support Systems
Design science in information systems research
MIS Quarterly
Knowledge matters: Restrictiveness and performance with decision support
Decision Support Systems
Environmental Modelling & Software
Information and Software Technology
The bank loan approval decision from multiple perspectives
Expert Systems with Applications: An International Journal
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Human decision making is error-prone and often subject to biases. Important information cues are misweighted and feedback delays hamper learning. Experimentally, task information has been shown to be valuable in improving decision making. However, such information is rarely available. Generalizing from lab-based approaches, we present a new field methodology for the ''diagnosis of decision quality'' (DDQ) that helps decision makers discover such information. We illustrate our approach in the context of hotel revenue management and demonstrate how it can identify context-specific systematic errors in decision making in a manner that facilitates adaptive changes and improved performance.