The quality of group tacit knowledge

  • Authors:

  • Zeynep Erden;Georg von Krogh;Ikujiro Nonaka

  • Affiliations:

  • Department of Management, Technology, and Economics, ETH Zurich, KPL G 13, Kreuzplatz 5, 8032 Zurich, Switzerland;Department of Management, Technology, and Economics, ETH Zurich, KPL H 14, Kreuzplatz 5, 8032 Zurich, Switzerland;Graduate School of International Corporate Strategy, Hitotsubashi University, National Center of Sciences, 2-1-2 Hitotsubashi, Chiyoda-ku, Tokyo 101-8439, Japan

  • Venue:
  • The Journal of Strategic Information Systems
  • Year:
  • 2008

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Abstract

Organizational knowledge creation theory explains the process of making available and amplifying knowledge created by individuals as well as crystallizing and connecting it to an organization's knowledge system. What individuals get to know in their (working) lives benefits their colleagues and, eventually, the wider organization. In this article, we briefly review central elements in organizational knowledge creation theory and show a research gap related to the quality of tacit knowledge in a group. We advance organizational knowledge creation theory by developing the concept of ''quality of group tacit knowledge.'' Based on this concept, we further develop a comprehensive model explaining different levels of tacit knowledge quality that a group can achieve. Finally, we discuss managerial implications resulting from our model and outline imperatives for future theory building and empirical research.