Innovation steps in the diffusion of e-customs solutions

Authors:
Marta Raus;Barbara Flügge;Roman Boutellier
Affiliations:
ETH Zürich and SAP Research, Zürich, Switzerland;Otto-von-Guericke University, St. Gallen, Switzerland;ETH Zürich Chair of Technology and Innovation Management, Zürich, Switzerland
Venue:
dg.o '08 Proceedings of the 2008 international conference on Digital government research
Year:
2008

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Abstract

This article examines the diffusion of an e-government innovation, a common e-customs standardized solution, which is currently subject of research in the European Union. The main goal of this study is to identify facilitators and barriers that can influence the adoption of standardized e-customs solutions. The research bases on Rogers' theory of innovation considering the technological environment. Within the framework of a European funded project, we conduct our study collecting data from interviews and workshops involving an inhomogeneous group of participants, i.e. stakeholders coming from academy, industry, and governmental institutions. By demonstrating the existence of four generic facilitators and three barriers, the article contributes towards the research in the diffusion and adoption of egovernment standards and in particular of standardized e-customs solutions.