Interface effects on digital library credibility judgments

Authors:
Paul R. Aumer-Ryan
Affiliations:
University of Texas at Austin, Austin, TX, USA
Venue:
Proceedings of the 8th ACM/IEEE-CS joint conference on Digital libraries
Year:
2008

Citing 2
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Persuasive Technology: Using Computers to Change What We Think and Do

Persuasive Technology: Using Computers to Change What We Think and Do
Making sense of credibility on the Web: Models for evaluating online information and recommendations for future research

Journal of the American Society for Information Science and Technology

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Abstract

In digital library search engines, "no results found" is a misleading phrase because it masquerades as a definitive answer; in reality, the collection being searched may in fact contain content that matches a user's query. This research examines the effect of null result sets on search behavior and on the perception of contents in digital libraries. In particular, this research supports the hypothesis that interface and design flaws have an effect on the perceived authority and credibility (here defined in terms of being authentic, factual, trustworthy, scholarly, and accurate) of the information being communicated by the interface in question. In short, interface design and the "form" of information (or, alternatively, the messenger) can negatively impact the perception of the quality of the "content" of information (the message).