“Combining qualitative and quantitative methods information systems research: a case study"
Management Information Systems Quarterly
Awareness and coordination in shared workspaces
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Ethnographically-informed systems design for air traffic control
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Computers and Biomedical Research
The interdisciplinary study of coordination
ACM Computing Surveys (CSUR)
Documents and professional practice: “bad” organisational reasons for “good” clinical records
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
The coordination of work activities: cooperation and conflict in a hospital context
Computer Supported Cooperative Work
“I love the system—I just don't use it!”
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Accumulating and Coordinating: Occasions for Information Technologies in Medical Work
Computer Supported Cooperative Work
The adoption and use of “BABBLE”: a field study of chat in the workplace
Proceedings of the Sixth European conference on Computer supported cooperative work
Ambiguities, awareness and economy: a study of emergency service work
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
A finger on the pulse: temporal rhythms and information seeking in medical work
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
What we talk about when we talk about context
Personal and Ubiquitous Computing
Journal of Biomedical Informatics - Special issue: Human-centered computing in health information systems. Part 2: Evaluation
Coordinating heterogeneous work: information and representation in medical care
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Workflow from within and without: technology and cooperative work on the print industry shopfloor
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Collaborative information seeking: A field study of a multidisciplinary patient care team
Information Processing and Management: an International Journal
Guest Editorial: Computer-based decision support for critical and emergency care
Journal of Biomedical Informatics
A typology to support HIS design for collaborative healthcare delivery
Proceedings of the 2010 ICSE Workshop on Software Engineering in Health Care
Leveraging performance analytics to improve integration of care
Proceedings of the 3rd Workshop on Software Engineering in Health Care
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Purpose: This study evaluates the collaborative features of a critical care system, CV, used in a surgical intensive care unit (SICU). In the evaluation, we take a socio-technical perspective-a view that the technical features of the system and social features of the work are fundamentally interrelated. Methods: We utilized qualitative data collection and analysis methods. We undertook seven months of observations and conducted more than thirty interviews of healthcare providers in the SICU. Results: We found that there are a wide variety of collaborative activities such as morning rounds and medication administration that a critical care system must support. We further found that CV supports healthcare providers by providing them awareness of others' activities. Discussion: We discuss the issue of awareness in greater detail. We also provide some recommendations on how to evaluate how well a system supports collaborative features such as multiple perspectives on information, workflow dependences, and context.