A cookbook for using the model-view controller user interface paradigm in Smalltalk-80
Journal of Object-Oriented Programming
The data warehouse toolkit: practical techniques for building dimensional data warehouses
The data warehouse toolkit: practical techniques for building dimensional data warehouses
Using soft computing to build real world intelligent decision support systems in uncertain domains
Decision Support Systems - Special issue on decision support in the new millennium
Designing enterprise applications with the J2EE platform
Designing enterprise applications with the J2EE platform
Mastering Data Mining: The Art and Science of Customer Relationship Management
Mastering Data Mining: The Art and Science of Customer Relationship Management
Knowledge Discovery in Databases: An Attribute-Oriented Approach
VLDB '92 Proceedings of the 18th International Conference on Very Large Data Bases
Design and evaluation of an intelligent decision support system for nuclear emergencies
Decision Support Systems
Enabling customer relationship management in ISP services through mining usage patterns
Expert Systems with Applications: An International Journal
From visual data exploration to visual data mining: a survey
IEEE Transactions on Visualization and Computer Graphics
Mining negative generalized knowledge from relational databases
Knowledge-Based Systems
Development of a business intelligence environment for e-gov using open source technologies
DaWaK'10 Proceedings of the 12th international conference on Data warehousing and knowledge discovery
Evaluation model of business intelligence for enterprise systems using fuzzy TOPSIS
Expert Systems with Applications: An International Journal
| Hi-index | 12.05 |
The recent deregulation of telecommunication industry by the Taiwanese government has brought about the acute competition for Internet Service Providers (ISP). Taiwan's ISP industry is characterized by the heavy pressure for raising revenue after hefty capital investments of last decade and the lack of knowledge to develop competitive strategies. To attract subscribers, all ISP dealers are making an all-out effort to improve their service management. This study proposes a Business Intelligence process for ISP dealers in Taiwan to assist management in developing effective service management strategies. We explore the customers' usage characteristics and preference knowledge through applying the attribute-oriented induction (AOI) method on IP traffic data of users. Using the self-organizing map (SOM) method, we are able to divide customers into clusters with different usage behavior patterns. We then apply RFM modeling to calibrate customers' value of each cluster, which will enable the management to develop direct and effective marketing strategies. For network resource management, this research mines the facility utilization over various administrative districts of the region, which could assist management in planning for effective network facilities investment. With actual data from one major ISP, we develop a BI decision support system with visual presentation, which is well received by its management staff.