Narratives at work: story telling as cooperative diagnostic activity
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
Organizational Memory: Processes, Boundary Objects, and Trajectories
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 1 - Volume 1
Usage patterns of collaborative tagging systems
Journal of Information Science
Some observations on the "live" collaborative tagging of audio conferences in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
SynTag: a web-based platform for labeling real-time video
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
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Social media websites like flickr and del.icio.us enable collaboration by allowing users to easily share content on the web through tagging. To provide a similar advantage to the enterprise, we have designed a tagging system for audio conversations. We are developing telephonic interfaces, where participants of a spoken conversation can opt to archive and share it. We have also developed a web-based visual interface that enables annotation, search, and retrieval of archived conversations. In this interface, we have focused on visualizing relationships between users, tags and conversations, which will enable efficient searching and browsing, and more importantly, provide contextualized interaction histories. A pilot user study, conducted using simulated data, showed that our social network visualization was effective.