Electronic Records Management in Local Government Agencies: The Case of the Clerk of Courts Office in Lake County Florida

Authors:
James L. Parrish, Jr.;James F. Courtney
Affiliations:
Department of Management Information Systems, University of Central Florida, Orlando, FL, USA;Management Information Systems, Department of Management Information Systems, University of Central Florida, Orlando, FL, USA
Venue:
Information Systems Management
Year:
2007

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Electronic document management: challenges and opportunities for information systems managers

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Organizing and the Process of Sensemaking

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Abstract

Local governments must provide public access to records such as court proceedings, deeds, marriage licenses, birth, and death records, and so on, often on tight budgets. This article focuses on how a local agency, the Clerk of Courts office in Lake County, Florida, used a planning process developed by the National Center for State Courts. This process was loosely coupled with the principles of sensemaking (Weick, 1995) to stay ahead of the curve concerning changes that would significantly affect its records management system. By applying the scanning methods, the organization was able to paint a plausible picture of its future environment that allowed it to attack the issues related to legislative changes in its electronic records management (ERM) practices proactively rather than reactively.