The logic of electronic markets
Harvard Business Review
On informatics and underdevelopment
AI & Society
Electronic commerce: a manager's guide
Electronic commerce: a manager's guide
An expanded instrument for evaluating information system success
Information and Management
The emerging role of electronic marketplaces on the Internet
Communications of the ACM
Blown to Bits: How the New Economics of Information Transforms Strategy
Blown to Bits: How the New Economics of Information Transforms Strategy
Global Information Technology and Systems Management: Key Issues and Trends
Global Information Technology and Systems Management: Key Issues and Trends
A Managerial Perspective on Electronic Commerce Development in Malaysia
Electronic Commerce Research
Electronic Commerce for Development
Electronic Commerce for Development
Institutions and the Adoption of Electronic Commerce in Mexico
Electronic Commerce Research
Maturation Stage of eCommerce in Developing Countries: A Survey of South African Companies
Information Technologies and International Development
International Journal of Electronic Commerce
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
An empirical investigation of net-enabled business value
MIS Quarterly
E-commerce evolution: a Gulf region review
International Journal of Business Information Systems
Understanding the Situation and Factors of ICT Adoption in Agricultural Cooperatives
Journal of Electronic Commerce in Organizations
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Developing countries are home to more than 80% of the world's population, and are the site for growing use of e-commerce. There are theoretical claims that e-commerce could bring significant benefits to firms in developing countries, but we know very little empirically about the actual outcomes of e-commerce implementation. Our article addresses this gap in knowledge through a survey of 92 businesses in South Africa, all of which have moved beyond the basic stage of e-commerce. The findings indicate that e-commerce benefits are, by and large, limited to improvements in intra-and interorganizational communications. More strategic benefits relating to market access, customer/supplier linkages or cost savings were not found in the majority (more than 80%) of organizations surveyed. This therefore limits the likelihood of broader benefits such as incorporation into global supply chains, disintermediation, and improved competitiveness. Turning this somewhat disappointing e-commerce picture around requires a multiprong strategy aimed at building the resources and capabilities of businesses, developing electronic-mediated business routines with partners and customers, and addressing national e-readiness and global trade regulation issues.